Pro Plan
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3D Printer Service & Maintenance Plans
| Service Feature | Basic Plan (Bi-Monthly Scheduled Visit) |
Engineering Plan (Monthly Scheduled Visit) |
Enterprise Plan (Based on unit Cost / Year) |
|---|---|---|---|
| Scheduled Onsite Maintenance | Every 2 months | Monthly | Custom frequency (weekly/fortnightly/monthly) |
| Phone & Technical Support | ✔ | ✔ Priority | ✔ Priority |
| Firmware & Calibration Updates | ✔ | ✔ | ✔ Fleet-wide rollout |
| Onsite Support (general repairs) | – | ✔ Within service window | ✔ Priority response as needed |
| After-Hours / Emergency Support | – | Optional add-on | ✔ Included |
| Spare Part Coverage | Labour only | Labour + discounted parts | Labour + Tier discounted parts |
| Hotend / Nozzle Replacement | – | ✔ 1 per visit | ✔ Fleet level |
| Full Motion System Check | Every 2 months | Monthly | Weekly/Monthly |
| Print Quality Verification | ✔ | ✔ | ✔ Report supplied |
| Consumables Refill (if subscribed) | – | ✔ | ✔ Bulk supply |
| Priority Loaner Machine | – | – | ✔* |
| Pricing | $220 (Bi-Monthly Visit) |
$430 / month (Monthly Visit) |
Based on unit cost and a specific quote provided |
* Providing stocks are available
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How long does it take to process an order?
How long does it take to process an order?
Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has been shipped. Please note that processing times may be slightly longer during high-demand periods or sales events.
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination. Any applicable customs duties or taxes will be the responsibility of the recipient.

